Grievance Redressal

If something about your experience with Navya NGS Pvt Ltd— an application, our documentation process, or how your data was handled — didn't meet your expectations, we want to know and to fix it.

Grievance Officer: Sonia Gupta
Email: Sonia@navyangs.in
Phone: +91 96542 32452
Expected response time: within 2 business days

Please share your name, contact details, and a brief description of the issue so we can look into it promptly.

If your grievance concerns a specific lending partner's decision, credit terms, or conduct after your application was submitted to them, that lender's own grievance redressal mechanism applies, and we will help direct you to it. If a grievance about our own conduct isn't resolved to your satisfaction within within 2 business days, PLACEHOLDER — add your firm's specific escalation path here (e.g. a senior contact, or the relevant regulatory ombudsman) before publishing.

See our Privacy Policy for how we handle your data, and our Disclaimer for our role as a DSA.